Privacy Policy

At Matheos Techs, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, products, and platforms including domain registration, web hosting, VPS hosting, and related services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information in connection with our services, including:

Personal Information You Provide

• Contact Information: Name, email address, phone number, mailing address.
• Account Information: Username, password, security questions and answers.
• Payment Information: Credit card details, billing address, and transaction history.
• Domain Registration Information: WHOIS data including registrant, administrative, and technical contacts.
• Communication Data: Support tickets, chat logs, email correspondence, and survey responses.

Information Automatically Collected

• Device Information: IP address, browser type, operating system, device identifiers.
• Usage Data: Pages visited, time spent, links clicked, features used.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, pixel tags, web beacons.

2. How We Use Your Information

Matheos Techs uses the information we collect for the following purposes:

• To provide, maintain, and improve our services, including domain registration and hosting.
• To process transactions and send related information, including confirmations and invoices.
• To manage your account and provide customer support.
• To comply with ICANN and legal requirements for domain registration data.
• To send technical notices, updates, security alerts, and administrative messages.
• To respond to your comments, questions, and requests.
• To monitor and analyze trends, usage, and activities in connection with our services.
• To detect, investigate, and prevent fraudulent transactions and other illegal activities.
• To personalize your experience and deliver relevant content and product offerings.
• To comply with our legal and regulatory obligations.

3. Legal Basis for Processing (African Data Protection Compliance)

Matheos Techs complies with applicable data protection laws across the African continent, including but not limited to the African Union Convention on Cyber Security and Personal Data Protection (Malabo Convention), South Africa's Protection of Personal Information Act (POPIA), Nigeria's Nigeria Data Protection Regulation (NDPR), Kenya's Data Protection Act (DPA), and other relevant national laws. We process your personal information under the following legal bases:

• Contract Performance: Processing necessary to perform our contract with you for domain registration, hosting, and related services.
• Legitimate Interests: Processing for our legitimate business interests, such as fraud prevention, network security, service improvement, and direct marketing (where permitted by local law).
• Legal Compliance: Processing required to comply with legal obligations, including ICANN requirements, national data retention laws, and anti-money laundering regulations applicable in African jurisdictions.
• Consent: Processing based on your explicit consent, which you may withdraw at any time through your account settings or by contacting our Data Protection Officer.
• Vital Interests: Processing necessary to protect the vital interests of you or another natural person in emergency situations.

4. When We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With vendors, consultants, and other service providers who need access to perform services on our behalf.
• Domain Registries (ICANN): Domain registration information is published in the public WHOIS database as required by ICANN regulations.
• Payment Processors: With payment gateways to process transactions securely.
• Legal Requirements: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets.
• Protection of Rights: To protect the rights, property, or safety of Matheos Techs, our users, or the public.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your use of our services. Types of cookies we use include:

• Essential Cookies: Required for the operation of our website and services.
• Preference Cookies: Remember your settings and preferences.
• Analytics Cookies: Help us understand how users interact with our website.
• Marketing Cookies: Track browsing habits to deliver relevant advertisements.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

6. Data Security

Matheos Techs implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission.
• Secure data centers with access controls.
• Regular security assessments and vulnerability scanning.
• Employee training on data protection practices.
• Access controls and authentication requirements.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with services. We may also retain and use your information to:

• Comply with legal obligations, including ICANN record-keeping requirements.
• Resolve disputes and enforce our agreements.
• Detect and prevent fraud or other illegal activities.
• For legitimate business purposes, such as analytics and service improvement.

Retention periods vary based on the type of information and applicable legal requirements. Domain registration data may be retained for extended periods as required by ICANN.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal exceptions.
• Restriction: Request restriction of processing in certain circumstances.
• Portability: Request transfer of your information to another service provider.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Withdraw previously given consent at any time.

To exercise these rights, please contact us at privacy@matheostechs.com. We will respond to your request within 30 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately. If we learn that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information.

10. International Data Transfers

Matheos Techs operates globally. Your information may be transferred to, stored, and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission, to protect your personal information in accordance with this Privacy Policy and applicable data protection laws.

11. Third-Party Links and Services

Our services may contain links to third-party websites, products, or services. This Privacy Policy does not apply to such third parties. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services you use.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.